FAQs/Contact

PDF Patterns

How do I get my pattern?

After checking out of the store, you’ll see a download link. You will also receive an email with the download link. Please save the file to your hard disk immediately, as each pattern is limited to 3 downloads.

I can’t get into the account I had!

This may be because of a change in shop systems. If you need access to a pattern you purchased before September 2020, please get in touch with me.

I'm having trouble downloading/don't know where the file went.

Downloading your patterns on a computer rather than a mobile device is recommended. Individual patterns are in PDF format, but pattern bundles are in .ZIP file format and need to be extracted using a decompression utility. If you are not downloading bundles on a computer, please be sure you know how to extract a compressed file on your mobile device (this article may be helpful). 

My PDF file is garbled.

If all you're seeing is an incomprehensible string of random characters when viewing the file after clicking the download link, this is usually a problem with your web browser (web browsers don't automatically know how to deal with PDF files and require a plug-in). Please try saving the file to your hard drive or to your device and opening it from there.

I've lost the email/my computer crashed/I’ve exceeded download attempts/etc.

Get in touch with me using the form below.

 

Paper Patterns

When will my pattern ship?

You’ll receive a shipping notification as soon as your pattern has been packaged for shipping. Patterns usually go out in the mail the same or next day, but please allow up to three business days.

I bought a paper pattern that includes alternate sizes. Where can I download them?

Find all the pattern extras here.

Where can I find coloring pages?

Find all the pattern extras here.

I’m a shop, and I’m interested in carrying your patterns.

To purchase patterns at wholesale rates, please get in touch with me here. My patterns are also available through Brewer and Checker distributors. 

 

Contact

Still have questions? Get in touch using the form below and we'll get back to you!