FAQs

PDF Patterns

How can I download my PDF pattern?/I'm having difficulty downloading my pattern!

After checking out of the store, you'll receive a separate email with a link to the webpage from which you can start the download. You'll be able to download your pattern three times, so make sure you save it to your hard drive.

Sometimes, email servers strip links from emails, so if you're having trouble, sign in to your account, which will take you to a page that lists your orders. Click on the order title (e.g. "Order #100") and on the next page, on the little down arrow on the thumbnail image. This will download the pattern to your downloads folder.
 
I'm out of downloads! How can I get my pattern again?
 
Contact me!

 

Paper Patterns

When will my pattern ship?

You'll receive a shipping notification as soon as your pattern has been packaged for shipping. Patterns usually go out in the mail the same or next day, but please allow up to three business days.

I bought a paper pattern that includes alternate sizes. Where can I download them?

Find all the pattern extras here.

Where can I find coloring pages?

Find all the pattern extras here.

I'm a shop, and I'm interested in carrying your patterns.

To purchase patterns at wholesale rates, please get in touch with me here. My patterns are also available through Brewer and Checker distributors. 

 

Refunds

All PDF pattern sales are final due to the nature of the product. Paper patterns in new and unopened condition can be returned within 10 days.

 

General

What information do you collect?

Please see my privacy policy here. I collect full names, addresses, and emails to be able to fulfill your order, and I collect first names and email addresses should you choose to subscribe to the newsletter. I will NEVER sell or share this information with any third party.

I have another question not answered here.

Contact me!